Effective Date: August 25, 2026
Last Updated: August 25, 2026
PreDispatch (“PreDispatch,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you access or use the PreDispatch platform, including our website at PreDispatch.com, mobile applications, web applications, software, payment and dispatch features, artificial intelligence features, and related services (collectively, the “Services”).
PreDispatch provides field service management and dispatch software designed for mobile service businesses, including locksmiths and other field service organizations.
By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the Services.
This Privacy Policy may apply to information relating to:
Organizations using PreDispatch may also collect and process personal information about their own customers, employees, technicians, and contractors through the platform.
Depending on the circumstances, PreDispatch may process this information on behalf of the organization using our Services.
The information we collect depends on how you interact with PreDispatch and which features are enabled by your organization.
We may collect information such as:
Passwords are intended to be stored using secure authentication practices rather than as readable plain text.
Organizations using PreDispatch may provide information including:
PreDispatch allows businesses to manage customers and service jobs.
Information processed through these features may include:
Businesses using PreDispatch are responsible for ensuring that they have an appropriate legal basis or authorization to provide customer information to the platform.
Certain PreDispatch features may use location information.
Depending on the user’s device permissions and the features being used, this may include:
Location information may be used to:
Where required by the operating system, PreDispatch will request permission before accessing device location.
Users may modify location permissions through their device settings.
Disabling location access may prevent certain dispatch, tracking, ETA, geofence, or technician features from functioning correctly.
Certain features may allow users to upload or capture:
Camera or photo-library access is only used when necessary for functionality selected by the user and subject to applicable device permissions.
PreDispatch facilitates payments between service businesses and their customers.
Payment processing may be provided by third-party payment processors such as Stripe.
Depending on the transaction and integration, payment-related information may include:
PreDispatch generally does not need to directly store complete payment card numbers, expiration dates, or card security codes when those credentials are handled directly by the payment processor.
Stripe may independently collect and process information necessary to facilitate payments, prevent fraud, comply with financial regulations, and operate its services. Stripe’s current privacy documentation describes its processing of personal data in connection with its payment infrastructure.
When permitted by applicable law and your organization’s settings, PreDispatch may facilitate communications relating to service jobs.
We may process information associated with:
Communication records and delivery information may be retained for operational, security, support, compliance, and dispute-resolution purposes.
Standard messaging and data rates may apply to SMS communications.
When you use PreDispatch, we may automatically collect certain technical information, including:
We may use this information to operate, secure, troubleshoot, analyze, and improve PreDispatch.
Our website and web application may use cookies, local storage, pixels, SDKs, or similar technologies.
These technologies may be used for:
Where required by applicable law, we will provide appropriate choices regarding non-essential cookies.
Certain PreDispatch features may use artificial intelligence (“AI”) to assist users with operational tasks, recommendations, summaries, analysis, or other functionality.
PreDispatch may use AI technology provided by Anthropic, including Claude models and the Anthropic API.
When a user activates an AI-powered feature, information relevant to the request may be transmitted to Anthropic for processing.
Depending on the feature and user request, this information may include:
PreDispatch intends to limit information transmitted to AI providers to information reasonably necessary to provide the requested functionality.
Users should avoid entering unnecessary sensitive personal information into AI prompts or free-form fields.
Where PreDispatch uses Anthropic’s commercial API, Anthropic processes information submitted through the API to provide the requested AI service.
Anthropic states that inputs and outputs from its commercial products are not used by default to train its generative AI models, unless the commercial customer explicitly opts into training or provides certain feedback.
PreDispatch does not represent that Anthropic maintains zero data retention for PreDispatch unless PreDispatch has separately obtained and activated such an arrangement. Anthropic explains that zero-data-retention arrangements are available only to certain approved API customers and differ from its standard retention practices.
AI-generated information may be inaccurate, incomplete, or inappropriate for a particular situation.
Users remain responsible for reviewing AI-generated recommendations before relying on them for business decisions or customer interactions.
PreDispatch does not use AI to make legally significant decisions about individuals without appropriate human involvement where required by law.
We may use information collected through PreDispatch to:
We do not sell personal information in exchange for money.
We may disclose information to service providers and other parties when reasonably necessary to operate PreDispatch.
These may include providers of:
Examples may include payment processors such as Stripe and AI providers such as Anthropic.
We require third parties handling information on our behalf to maintain appropriate privacy and security protections.
Apple’s App Review Guidelines specifically require apps to confirm that third parties receiving user data provide the same or equivalent protection described in the app’s privacy policy.
If you use PreDispatch as an employee, technician, dispatcher, contractor, or other member of an organization, the organization that manages your PreDispatch account may have access to information associated with your account and activities.
This may include:
Your organization’s administrators determine how their organization uses this information, subject to applicable law.
Businesses using PreDispatch may enter personal information relating to their customers.
In many circumstances, the business determines why and how that information is processed, while PreDispatch provides the technology used to process it.
If you are a customer of a service business using PreDispatch and wish to exercise privacy rights relating to information that business controls, you may need to contact that business directly.
We will assist our business customers with appropriate privacy requests where required.
We may disclose information when we reasonably believe disclosure is necessary to:
If PreDispatch is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, information may be transferred as part of that transaction.
Any successor will be required to handle personal information consistent with applicable law and applicable privacy obligations.
PreDispatch does not sell personal information for monetary consideration.
We also do not intend to use personal information for cross-context behavioral advertising or share personal information with data brokers.
If our practices change, this Privacy Policy and applicable privacy disclosures will be updated as required by law.
PreDispatch does not currently intend to track users across apps and websites owned by other companies for third-party advertising purposes.
If PreDispatch introduces advertising or tracking practices in the future, we will update this Privacy Policy and obtain any permissions required by applicable law or platform requirements.
Apple requires apps to obtain permission through its AppTrackingTransparency framework when tracking users across apps or websites owned by other companies.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining business records, complying with legal obligations, preventing fraud, resolving disputes, and enforcing agreements.
Retention periods may depend on:
When information is no longer reasonably necessary, we may delete, anonymize, or de-identify it, subject to applicable legal and technical requirements.
Backups may retain information for a limited period after deletion until those backups are overwritten according to our normal backup lifecycle.
Users may request deletion of their PreDispatch account and associated personal information.
Where available, users may initiate account deletion directly through the PreDispatch application or account settings.
Users may also request deletion by contacting:
When we receive a valid deletion request, we will delete or de-identify personal information associated with the account unless retention is required or permitted for purposes such as:
Certain information belonging to an organization may remain under the organization’s control even after an individual user’s access is removed.
Apple requires apps that support account creation to support account deletion, and its privacy-policy requirements also require explaining how users can request deletion of their data.
Depending on where you live, you may have rights regarding your personal information, including the right to:
To exercise a privacy right, contact:
We may need to verify your identity before processing certain requests.
California residents may have additional rights under applicable California privacy laws.
Depending on whether those laws apply to the particular processing activity, these rights may include:
PreDispatch does not sell personal information for monetary consideration.
Requests may be submitted to:
PreDispatch is a business-oriented service and is not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 through consumer-facing account registration.
If we discover that we have knowingly collected personal information from a child in violation of applicable law, we will take appropriate steps to delete it.
We use reasonable administrative, technical, and organizational safeguards designed to protect information against:
These measures may include access controls, authentication mechanisms, encrypted communications, monitoring, secure infrastructure, and restricted administrative access.
However, no electronic system, internet transmission, or storage system can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials and should notify PreDispatch promptly if they believe their account has been compromised.
PreDispatch and its service providers may process or store information in the United States and other countries.
As a result, information may be transferred to jurisdictions whose data-protection laws differ from those of your country or state.
Where required, we will use appropriate safeguards for international transfers.
We may send operational communications necessary to provide the Services, such as:
Where permitted, we may also send promotional communications.
Users may unsubscribe from marketing emails using the unsubscribe mechanism provided in those communications.
Opting out of marketing does not prevent us from sending necessary transactional or security communications.
If a user or customer provides a telephone number and applicable consent, PreDispatch or businesses using PreDispatch may send SMS messages relating to:
Message frequency may vary.
Message and data rates may apply.
Where applicable, recipients may opt out of non-essential SMS communications according to the instructions provided in the message.
PreDispatch may contain links to third-party websites or integrate with third-party services.
Those third parties operate under their own terms and privacy policies.
PreDispatch is not responsible for the privacy practices of independent third-party websites or services.
The PreDispatch mobile application may request device permissions necessary to provide specific functionality.
Depending on enabled features, these may include:
PreDispatch will request these permissions through the operating system when required.
Users can manage application permissions through their device settings.
Some features may not function properly if required permissions are disabled.
PreDispatch provides privacy information to Apple through App Store Connect.
Those disclosures are intended to describe the categories of data collected by the application and third-party partners and the purposes for which they are used.
Apple requires developers to account for information collected both directly and through integrated third-party partners.
If PreDispatch’s data practices materially change, we will update applicable App Store disclosures as appropriate.
PreDispatch seeks to collect and process information reasonably necessary to:
We encourage organizations using PreDispatch to avoid collecting unnecessary sensitive information from their customers.
Users should not enter highly sensitive personal information into free-form fields or AI prompts unless it is necessary and authorized for the relevant business purpose.
We may update this Privacy Policy periodically to reflect:
When we make material changes, we may provide notice through the Services, by email, or by updating the effective date above.
Continued use of the Services following an update constitutes acknowledgment of the updated Privacy Policy to the extent permitted by law.
Questions, privacy requests, account-deletion requests, or concerns regarding this Privacy Policy may be directed to:
PreDispatch
Honolulu, Hawaii, United States
Email: [email protected]
Website: PreDispatch.com