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PLUMBING DISPATCH SOFTWARE

Plumbing Dispatch Software That Gets You Paid Before the Truck Rolls

PreDispatch is plumbing software that collects the service-call fee upfront, filters out shoppers on emergency calls, and keeps every plumber, quote and invoice on one modern field service software platform.

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plumbing dispatch software

Stop Losing Money on Canceled Plumbing Calls

A burst line at 11pm gets called in to five plumbers at once. Whoever the customer has already paid is the one they wait for. PreDispatch confirms the customer before you send a truck across town.

Emergency callers shop three companies

The prepaid job is the one still there when your plumber pulls up.

After-hours trips cost you double

Overtime drive time on a canceled call is the most expensive hour of your week.

Unpaid service calls erode margin

Collect the service-call fee before the plumber leaves the shop.

A Payment-First Workflow Inside Your Plumber Scheduling Software

Instead of hoping the customer is serious, your office confirms them first. Fewer dead runs, cleaner routes, and after-hours calls that are paid for before anyone gets out of bed.
1
Customer requests plumbing service
Clog, leak, water heater, sewer backup, or a repipe estimate.
2
Send a secure payment link
Collect the service-call fee before sending the plumber.
3
Dispatch with confidence
Your plumber receives a confirmed job with payment status.
PREDISPATCH
Collect the service-call fee before dispatch.
Payment Request
$79
Customer
Verified
Job
Ready to dispatch
Dispatch Technician
PreDispatch — Watch a Paid Job Land
LIVE · WATCH A PAID JOB LAND

From SMS to en route
in under 90 seconds.

This is a real PreDispatch job animating in real time. The customer pays on the left, the dispatch board on the right fills itself in — verification, technician assignment, status — without anyone touching a keyboard.

00 · 10 SMS received
PreDispatch
now · sms
Ridgeline Plumbing via PreDispatch
JOB-4831 · Emergency leak call · $79.00
Pay & confirm:
pdis.app/p/4831
Confirm payment
$79.00 USD
Pay $79.00
Payment Successful
$79.00
JOB-4831 · Leak call
Paid with
VISA •••• 4242
Close
TODAY'S DISPATCH
Confirmed Plumbing Job Pending Plumbing Job
PENDING PAID
SERVICE CALL · JOB-4831
$0.00 awaiting customer
Customer verified Ready to dispatch
TECHNICIAN
Awaiting
D
Danny
2.1 mi · 14 min
STATUS
Awaiting payment
Dispatching…
En Route
CUSTOMER REQUEST
Water heater leaking
318 Maple Ave · 50gal gas unit

Everything Plumbing Service Software Should Do — In One Platform

Dispatching, prepaid service calls, CRM, plumber management, quotes and customer messaging — built around how plumbing companies actually handle an emergency board.

Smart Dispatching

Assign leaks, clogs, and backups by urgency, zone, and which plumber is closest.

Prepaid Service Calls

Collect the service-call fee before dispatch so after-hours trips are never unpaid.

Customer CRM

Fixture history, water heater age, past repairs, and property notes stay on the record.

Technician Management

Track service plumbers, drain techs, and on-call rotations in real time.

Quotes & Invoices

Send repair-versus-replace options and invoices the customer approves on their phone.

Real-Time Notifications

Customers get an ETA text; dispatch gets a ping the moment a job or payment changes.

Built for Real Plumbing Companies

PreDispatch was built around the way plumbing companies actually work — emergency water calls, after-hours dispatch, repair-or-replace decisions, and quotes that need approval before anyone opens a wall.

Emergency LeaksDrain & SewerWater HeatersRepipes
Emergency Leak
Service call paid · plumber ready
Water Heater Replacement
Customer verified · quote sent
Sewer Camera Inspection
Scheduled · invoice ready

Not Just Another Generic Plumbing Software

Most platforms manage the job after the customer says yes. PreDispatch confirms the customer is still waiting before your plumber drives out at midnight.
Generic Dispatch Software
• Basic scheduling tools
• Standard invoicing
• No payment-first workflow
• Still vulnerable to cancellations
• Not designed around emergency plumbing calls
PreDispatch
✓ Payment before dispatch
✓ Plumbing-focused dispatch workflow
✓ Customer confirmation system
✓ Plumber drive-time protection
✓ Revenue-first dispatch process

How Much Does Plumbing Dispatch Software Cost?

Start free. Move to Pro when prepaid service calls start paying for themselves — usually in the first week of after-hours work.

STARTER
$0 /mo

Test the PreDispatch workflow on real jobs, free.

Get Started Free
  • ✓Basic dispatching
  • ✓Customer management
  • ✓Payment requests
  • ✓Quotes & invoices
  • ✓Up to 2 plumbers
  • ✓Up to 10 jobs / month
PRO Most Popular
$75 /mo

For growing plumbing companies that want every trip paid for.

Start Free Trial →
  • ✓Unlimited dispatching
  • ✓Payment before dispatch
  • ✓CRM & customer history
  • ✓Plumbing scheduling tools
  • ✓Technician management
  • ✓Invoices & quotes
  • ✓SMS & email notifications
  • ✓Reporting & analytics
Pays for itself on one prepaid service-call fee.
ENTERPRISE
Custom

For multi-location plumbing companies and larger fleets.

Talk to Sales
  • ✓Advanced workflows
  • ✓Priority onboarding
  • ✓Dedicated support
  • ✓Multi-location management
  • ✓Custom setup
  • ✓API integrations

Pro & Enterprise: 4% on service-call payments collected in PreDispatch · 0% on labor billed in-app. No per-plumber seat fees, no contract, cancel anytime. See full pricing →

Start Reducing Plumbing Cancellations Today
Use PreDispatch to collect service-call fees upfront, dispatch plumbers smarter, and stop paying overtime drive time on jobs that vanish.
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QUESTIONS, ANSWERED

Plumbing Software FAQs

PreDispatch helps plumbing companies reduce no-shows, collect service-call fees before dispatch, and run after-hours emergency work profitably.

By collecting the service-call fee before a plumber is assigned. Customers who called five companies about a leak commit to the one they've already paid, so your truck rolls on jobs that are still open when it arrives.
Yes. The customer gets a secure link by text and pays the service call, deposit, or full ticket from their phone before dispatch — no card-on-site friction and no collection conversation for your plumber.
Yes. After-hours surcharges, weekend rates, and emergency pricing can be configured per service type, and on-call rotations control who receives night dispatches.
Yes. Plumbers see the address, fixture and equipment notes, payment status, and navigation, then mark en route, on-site, and complete with one tap. Dispatch sees each change live.
Yes. Dispatchers see every active plumber on a live map and assign the closest available tech — shorter ETAs on water emergencies, less windshield time, more jobs per truck per day.
Yes. Configure service codes for drain cleaning, hydro jetting, camera inspections, water heater repair and replacement, slab leaks, fixture installs, and repipes — each with its own pricing, deposit rule, and surcharge.
Yes. For repipes, sewer line replacements, or full water heater swaps you can send a digital quote with options the customer reviews and approves online, with an optional deposit collected before scheduling.
Yes. Payments run through Stripe with PCI-compliant security, and PreDispatch works alongside QuickBooks for invoicing and reconciliation — no double data entry.
Starter is free forever with up to 2 plumbers and 10 jobs a month. Pro is $75 per month with unlimited dispatching, payment-before-dispatch, CRM, scheduling, and reporting — no per-technician fees. Enterprise is custom-priced for multi-location shops.
Yes. PreDispatch charges 4% on service-call payments collected through the platform, and 0% on labor billed in-app — so the bigger half of the ticket is fee-free. There are no per-plumber seat fees, no setup fee and no contract. Standard Stripe card processing applies separately, the same as any payment provider.
Most shops are live within a day. Add your plumbers, set your service codes and pricing, connect Stripe, and share your booking link. No implementation project, no contract.
Still have questions? Talk to a plumbing specialist →