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TOWING DISPATCH SOFTWARE

Towing Dispatch Software That Gets the Hook Fee Paid Before the Truck Rolls

PreDispatch is towing software that collects the hook fee upfront, kills ghost calls on roadside jobs, and keeps drivers, storage lots and invoices on one modern field service software platform.

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Towing Dispatch Software

Stop Rolling Trucks on Ghost Calls

Roadside callers dial three companies and take the first truck they see — or get a jump from a passing stranger and simply stop answering. PreDispatch confirms the caller with a prepaid hook fee before you commit a truck.

Ghost calls burn fuel and hours

A 20-mile dry run on a call that vanished is pure loss.

Roadside customers shop every company

The prepaid caller is the one still standing there when you arrive.

Cash collection on the shoulder is risky

Collect the hook fee before the driver leaves the yard.

Prepaid Tows: The Workflow Behind Modern Tow Truck Dispatch Software

Instead of hoping the caller waits, dispatch confirms them first. Fewer dry runs, fewer disputes on the shoulder, and every truck movement paid for before the wheels turn.
1
Customer requests a tow
Breakdown, accident recovery, winch-out, lockout, or a private-property impound.
2
Send a secure payment link
Collect the hook fee before sending the tow operator.
3
Dispatch with confidence
Your tow operator receives a confirmed job with payment status.
PREDISPATCH
Collect the hook fee before the truck rolls.
Payment Request
$95
Customer
Verified
Job
Ready to dispatch
Dispatch Truck
PreDispatch — Watch a Paid Job Land
LIVE · WATCH A PAID JOB LAND

From SMS to en route
in under 90 seconds.

This is a real PreDispatch job animating in real time. The customer pays on the left, the dispatch board on the right fills itself in — verification, technician assignment, status — without anyone touching a keyboard.

00 · 10 SMS received
PreDispatch
now · sms
Ironside Towing via PreDispatch
JOB-4831 · Roadside tow · $95.00
Pay & confirm:
pdis.app/p/4831
Confirm payment
$95.00 USD
Pay $95.00
Payment Successful
$95.00
JOB-4831 · Roadside tow
Paid with
VISA •••• 4242
Close
TODAY'S DISPATCH
Confirmed Tow Pending Tow
PENDING PAID
SERVICE CALL · JOB-4831
$0.00 awaiting customer
Customer verified Ready to dispatch
TECHNICIAN
Awaiting
R
Rico
2.1 mi · 14 min
STATUS
Awaiting payment
Dispatching…
En Route
CUSTOMER REQUEST
Breakdown · needs flatbed
I-35 NB mile 214 · 2016 F-150

Everything Towing Software Should Do — In One Platform

Dispatching, prepaid hook fees, driver tracking, storage and release records, quotes and customer messaging — built around how towing companies actually run a board.

Smart Dispatching

Assign roadside calls and recoveries by truck type, zone, and which driver is closest.

Prepaid Hook Fees

Collect the hook fee before the truck leaves the yard so dry runs stop costing you money.

Customer CRM

Every vehicle, VIN, owner, and prior tow stays on the customer and vehicle record.

Technician Management

Track wreckers, flatbeds, and heavy units with driver status and shift rotations in real time.

Quotes & Invoices

Send recovery estimates, storage invoices, and release paperwork straight from the platform.

Real-Time Notifications

Customers get an ETA text; dispatch gets a ping the moment a job or payment changes.

Built for Real Towing Companies

PreDispatch was built around the way towing companies actually operate — 24/7 roadside volume, motor-club and cash calls side by side, recovery pricing, storage days, and release paperwork that has to hold up.

Roadside TowsAccident RecoveryWinch-OutsImpound & Storage
Roadside Breakdown
Hook fee paid · flatbed ready
Accident Recovery
Customer verified · estimate sent
Impound Release
Storage days billed · invoice ready

Dispatch and Impound Management Software Without the Bloat

Most platforms manage the tow after the caller says yes. PreDispatch confirms the caller is still on the shoulder before your driver burns 40 miles round trip.
Generic Dispatch Software
• Basic scheduling tools
• Standard invoicing
• No payment-first workflow
• Still vulnerable to cancellations
• Not designed around roadside and impound work
PreDispatch
✓ Payment before dispatch
✓ Towing-focused dispatch workflow
✓ Customer confirmation system
✓ Driver drive-time protection
✓ Revenue-first dispatch process

How Much Does Towing Dispatch Software Cost?

Start free. Move to Pro when prepaid hook fees start paying for themselves — usually in the first week of dry runs you didn’t make.

STARTER
$0 /mo

Test the PreDispatch workflow on real jobs, free.

Get Started Free
  • ✓Basic dispatching
  • ✓Customer management
  • ✓Payment requests
  • ✓Quotes & invoices
  • ✓Up to 2 tow operators
  • ✓Up to 10 jobs / month
PRO Most Popular
$75 /mo

For growing towing companies that want every trip paid for.

Start Free Trial →
  • ✓Unlimited dispatching
  • ✓Payment before dispatch
  • ✓CRM & customer history
  • ✓Towing scheduling tools
  • ✓Technician management
  • ✓Invoices & quotes
  • ✓SMS & email notifications
  • ✓Reporting & analytics
Pays for itself on one prepaid hook fee.
ENTERPRISE
Custom

For multi-location towing companies and larger fleets.

Talk to Sales
  • ✓Advanced workflows
  • ✓Priority onboarding
  • ✓Dedicated support
  • ✓Multi-location management
  • ✓Custom setup
  • ✓API integrations

Pro & Enterprise: 4% on service-call payments collected in PreDispatch · 0% on labor billed in-app. No per-tow operator seat fees, no contract, cancel anytime. See full pricing →

Start Killing Ghost Calls Today
Use PreDispatch to collect hook fees upfront, dispatch trucks smarter, and stop paying for dry runs on calls that were never real.
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QUESTIONS, ANSWERED

Towing Software FAQs

PreDispatch helps towing companies eliminate dry runs, collect hook fees before the truck rolls, and keep impound and storage records straight.

By collecting the hook fee before a truck is assigned. Callers who dialed three companies — or got a jump from a stranger — either pay and wait or drop out before you burn fuel. Every truck movement is committed and paid for.
Yes. The caller gets a secure link by text and pays the hook fee, deposit, or full charge from their phone before dispatch. No cash handling on the shoulder and no payment dispute at the drop.
Yes. You can log vehicles into a lot, track storage days and accruing fees, record owner and lienholder contact, and generate a release invoice with the full charge breakdown when the vehicle is picked up.
Yes. Drivers see the location, vehicle details, truck requirement, payment status, and navigation, then mark en route, on-scene, in-tow, and dropped with one tap. Dispatch sees each change live.
Yes. Dispatchers see every active truck on a live map and assign the closest suitable unit — shorter ETAs, fewer lost calls to a faster competitor, more tows per shift.
Yes. Configure service codes for light-duty tows, flatbed transports, winch-outs, accident recovery, heavy-duty work, jump starts, tire changes, and lockouts — each with its own base rate, per-mile charge, deposit rule, and after-hours surcharge.
Yes. For heavy recoveries or multi-unit jobs you can send a digital estimate the customer or fleet manager approves online, with a deposit collected before the equipment is committed.
Yes. Payments run through Stripe with PCI-compliant security, and PreDispatch works alongside QuickBooks for invoicing and reconciliation — including storage and release billing.
Starter is free forever with up to 2 drivers and 10 calls a month. Pro is $75 per month with unlimited dispatching, payment-before-dispatch, CRM, scheduling, and reporting — no per-driver fees. Enterprise is custom-priced for multi-yard operations.
Yes. PreDispatch charges 4% on service-call payments collected through the platform, and 0% on labor billed in-app — so the bigger half of the ticket is fee-free. There are no per-tow operator seat fees, no setup fee and no contract. Standard Stripe card processing applies separately, the same as any payment provider.
Most companies are live within a day. Add your drivers and trucks, set your rates and service codes, connect Stripe, and share your booking link. No implementation project, no contract.
Still have questions? Talk to a towing specialist →