Customer notification software that texts and emails status at every step — so callers know when to pay, when a tech is coming, and when the job is done.
With PreDispatch customer notification software, customers get SMS and email at booked, paid, dispatched, en route, and complete. That closes the loop without your dispatcher living in the phone. Notifications sit on top of payment before dispatch, so the “pay this link” message and the “tech is on the way” message are part of one flow.
Customer notification software from PreDispatch — part of the eight-feature platform. See the full flow on How it works.
Messages fire from actual system events: payment cleared, technician marked en route, job complete. CRM stores the history. Scheduling can trigger booking confirmations. Quote approval can notify when a quote is ready or a deposit is due. Because messages follow real events, the customer notification software never sends a guess.
You do not need separate customer notification software for basic job updates. PreDispatch keeps notifications inside the same workspace as dispatch and technicians, with clear, factual wording customers can trust.
Technician status changes in the app drive customer updates. Dispatchers on browser or tablet can see what the customer already received. Android for technicians is coming soon. Customer notification software and the field app stay in sync on every job.
Locksmith lockouts and HVAC tune-ups both need “we’re on the way.” Your trade page covers industry workflows; the customer notification software keeps every customer updated the same reliable way.
Starter free trial — up to 30 jobs/month and 2 technicians
Pro — plus 4% per prepaid service call
Labor fee when you bill in-app — keep what you earn
Elite — custom pricing with unlimited technicians
Stripe's standard card-processing fees are charged separately, on top of the 4% platform fee. No contracts, cancel anytime. See Pricing for the full breakdown, or email support@predispatch.com / call (808) 400-1589.
Smart dispatching that protects technician drive time and surfaces the right job to the right tech.
Collect the service-call fee upfront. Eliminate fake calls and no-shows before a truck rolls.
Customer profiles, job history, call tracking, and technician notes — all searchable in one place.
Live status tracking, route visibility, and a mobile workflow technicians actually want to use.
Drag-and-drop calendar with technician availability, dispatch slots, and automatic customer updates.
Send quotes, collect online payments, and get paid faster with branded payment links.
Send quotes that customers approve in two taps. Collect deposits before dispatching.
SMS & email updates at every step — booked, paid, dispatched, en-route, complete.
PreDispatch customer notification software serves mobile field trades. Open your industry page:
Car lockouts, rekeys, and emergency calls — prepaid before the truck rolls.
Tune-ups, repair calls, and diagnostic fees collected before you roll.
Service calls, drain jobs, and emergencies with the call fee paid upfront.
Roadside dispatch with payment captured before the truck leaves.
Spring, opener, and off-track calls verified with a prepaid service fee.
Diagnose fee captured upfront, labor billed in-app at 0%.
Service calls and troubleshooting visits paid before dispatch.
Roadside and driveway repairs with the call-out fee prepaid.
It sends SMS and email updates when a job is booked, when payment is due or received, when a tech is dispatched or en route, and when work is complete.
Yes. Customers receive the Stripe payment link and follow-up confirmation when the fee clears and a technician is assigned.
Starter is a 14-day free trial with up to 30 jobs per month and 2 technicians. Pro is $75 per month plus 4% per prepaid service call, with 0% on labor billed in-app. Elite is custom pricing and includes unlimited technicians. Stripe's standard card-processing fees are charged separately, on top of the 4% platform fee. There are no contracts and you can cancel anytime. See Pricing for the full breakdown.
Talk to support about notification preferences for your shop. Core pay-link and dispatch updates are part of the prepaid workflow.
Yes. Starter is a 14-day free trial with up to 30 jobs per month and 2 technicians.
Technicians update status in the iOS app; those events can trigger customer notifications. Dispatchers can also manage jobs from browser or tablet.
Visit the Features hub for all eight product areas, or How it works for the full call-to-invoice path.
Start a 14-day free trial of our customer notification software — up to 30 jobs and 2 technicians. No card required. Setup in minutes.
