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APPLIANCE REPAIR DISPATCH SOFTWARE

Appliance Repair Dispatch Software That Gets the Service-Call Fee Paid Before Your Tech Rolls

PreDispatch is appliance repair dispatch software for in-home appliance service companies. Every refrigerator, washer, dryer, and oven call gets a Stripe payment link, and your tech rolls only after the diagnostic fee clears. Setup in minutes.
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Technician in work gloves repairing an appliance motor, appliance repair dispatch software

Stop driving to appliance repair calls that cancel

You know this call. A fridge stops cooling on a Saturday and the homeowner calls three repair shops. Your tech heads out with parts in the van, and halfway there the customer books an earlier slot somewhere else and stops answering. That’s drive time, fuel, and a diagnostic slot you don’t get back. Good appliance repair dispatch software flips the order: the diagnostic fee clears first, then the tech rolls, so shoppers drop out before anyone leaves the shop.

The customer pays first

PreDispatch changes the order of operations: the service-call fee is paid, and then you dispatch.

Serious callers pay in a few taps

Callers who are serious pay in a few taps.

Shoppers drop out early

Callers who are still shopping drop out before your tech leaves.

How our appliance repair dispatch software handles a no-cool fridge call

With PreDispatch appliance repair dispatch software, every refrigerator, washer, dryer, oven, and dishwasher call gets a Stripe payment link by text and email, and your tech rolls only after the diagnostic fee clears. Dispatchers see paid jobs on one board, techs get the address and prepaid amount in the app, and owners keep the day filled with callers who already paid. See the full flow on how PreDispatch works.
1
The customer calls or books online
Refrigerator, washer, dryer, oven, range, or dishwasher repair.
2
Send a prepaid link
PreDispatch texts and emails a Stripe-secured payment link for your service-call fee or diagnostic deposit.
3
The fee clears and your tech is dispatched
The job lands in the tech’s app with address, prepaid amount, notes, and navigation. Then the customer signs, labor is billed in-app, and payout goes to your bank.
PREDISPATCH
Send service-call payment before dispatch.
Payment Request
$45
Customer
Verified
Job
Ready to dispatch
Dispatch Technician
ILLUSTRATIVE EXAMPLE

A $45 service-call fee paid by link
before the tech rolls.

Example (illustrative): the $45 service-call fee is paid by link, the job shows “Customer verified, Ready to dispatch,” and the technician gets the ticket with payment status already confirmed.

00 · 10 SMS received
PreDispatch
now · sms
Acme Appliance Repair via PreDispatch
JOB-4831 · Refrigerator repair · $45.00
Pay & confirm:
pdis.app/p/4831
Confirm payment
$45.00 USD
Pay $45.00
Payment Successful
$45.00
JOB-4831 · Fridge repair
Paid with
VISA •••• 4242
Close
TODAY'S DISPATCH
Confirmed Appliance Job Pending Appliance Job
PENDING PAID
SERVICE CALL · JOB-4831
$0.00 awaiting customer
Customer verified Ready to dispatch
TECHNICIAN
Awaiting
M
Mark L.
2.1 mi · 14 min
STATUS
Awaiting payment
Dispatching…
En Route
CUSTOMER REQUEST
Refrigerator repair
823 Cedar St · French-door fridge

Everything an appliance repair company needs to dispatch and get paid

PreDispatch appliance repair dispatch software gives owners, dispatchers, and technicians each the view they need: a live map for routing, prepaid diagnostic tickets, CRM history, online quotes, and in-app labor billing. Start with the 14-day free trial (up to 30 jobs and 2 technicians), then move to Pro at $75/mo plus 4% per prepaid service call when volume grows — with unlimited technicians and no per-seat fees. Explore every tool in the PreDispatch feature list.

Smart Dispatching

Jobs go to techs once payment clears. A live map shows where your techs are, so you can assign the closest technician.

Prepaid Service Calls

Stripe payment link by SMS or email before dispatch. Powered by Stripe, PCI DSS compliant.

Customer CRM

Customer details and job history in one place.

Technician App

Techs share location, update statuses (en route, arrived, complete), and navigate from the app.

Quotes & Invoices

Online quote approval, auto-expiring unpaid quotes, labor billed in-app.

Real-Time Notifications

Status updates sync back to dispatch in real time.

Built for the calls appliance repair techs actually run

Refrigerators: collect the diagnostic fee before a tech heads out for a no-cool call. Washers and dryers: confirm the customer and payment before committing a tech and van across town. Parts jobs: send a quote the customer approves online before you order a compressor, board, or seal. Property managers: keep every unit, job, quote, and invoice in one CRM record. Weekend and after-hours calls: set surcharges by job type with Pro custom pricing rules so the rate matches the urgency. Owners running appliance repair dispatch software this way keep techs on paid diagnostics instead of empty drive-outs.
RefrigeratorsWashers & DryersOvens & RangesDishwashers
No-Cool Refrigerator
Paid diagnostic · technician ready
Washer Not Draining
Customer verified · quote sent
Dryer Repair
Scheduled · invoice ready

PreDispatch vs. generic dispatch software

Generic tools schedule first and collect later. PreDispatch appliance repair dispatch software collects the service-call fee before your tech rolls, so canceled fridge and washer calls stop burning drive time. Card processing follows published Stripe pricing; Stripe fees sit on top of the 4% platform fee on Pro. Read more about collecting payment before dispatch.
Generic dispatch tools
• Schedule first, collect later
• Tech drives out on an unconfirmed call
• Collecting at the door
• Separate payment step
PreDispatch
✓ Service-call fee collected before dispatch
✓ Tech gets a job that’s already paid
✓ Customer pays from their phone by link
✓ Stripe payment link built into the job
Stop dispatching to calls that never pay
Collect the service-call fee before your tech rolls with PreDispatch appliance repair dispatch software. Start with the 14-day free trial (up to 30 jobs per month), or go to Pro for $75/mo plus 4% per prepaid service call. It pays for itself in one call. No contracts, cancel anytime. PreDispatch also runs locksmith, HVAC, plumbing, towing, garage door, electrician, and mobile mechanic dispatch.
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QUESTIONS, ANSWERED

Appliance Repair Dispatch Software FAQ

Answers about appliance repair dispatch software: prepaid dispatch, pricing, the free trial, and payments.

As appliance repair dispatch software, PreDispatch sends the customer a Stripe-secured payment link by text and email as soon as the job is created. Your appliance tech is dispatched after the service-call fee clears, so homeowners who are still calling around, or who book an earlier slot elsewhere, drop out before anyone starts driving.
Yes. The customer pays the service-call fee, diagnostic deposit, or full ticket from their phone through the payment link before a appliance tech is dispatched. Your appliance tech arrives knowing the job is paid, so there is no collecting at the door.
With PreDispatch appliance repair dispatch software, technicians get the job in the app once payment clears. The job ticket includes the customer details, address, prepaid amount, job notes, and a one-tap navigation link. En route, arrived, and complete statuses sync back to dispatch in real time.
Starter is a 14-day free trial that starts when you sign up, with up to 30 jobs per month, up to 2 technicians, prepaid service calls, and basic reporting.
Pro is $75 per month plus 4% per prepaid service call, with unlimited technicians and no per-seat fees. Stripe's standard card-processing fees are charged separately, on top of the 4% platform fee. Elite has custom pricing: email support@predispatch.com or call (808) 400-1589. Compare plans on PreDispatch pricing. No contracts, cancel anytime.
Yes. The Starter plan is a 14-day free trial that starts when you sign up. It covers up to 30 jobs per month, up to 2 technicians, prepaid service calls, and basic reporting, so you can run real refrigerator, washer, and dryer calls through the appliance repair dispatch software before choosing a paid plan.
Yes. Payments are processed by Stripe, which is PCI DSS compliant. Stripe's standard card-processing fees are charged separately, on top of the 4% platform fee.
Yes. You can send quotes that customers approve online, and unpaid quotes expire automatically after the window you set. When the job is done, the customer signs, labor is billed in-app, and the payout goes to your bank.
Not on Pro. Pro includes unlimited technicians with no per-seat fees, so adding a tech does not raise your monthly price. Starter covers up to 2 technicians during the 14-day trial, and Elite also supports unlimited technicians.
Run real calls through the 14-day Starter trial. Check how fast a caller gets the payment link, what the dispatcher sees before and after the fee clears, what the tech's job ticket includes, and how a quote is approved online. For a full checklist, read How to choose the best software for field service management.
Pro adds advanced reporting, priority support, custom pricing rules, and unlimited technicians with no per-seat fees. Elite is custom-priced and adds a dedicated account manager, custom integrations, phone masking, and AI automatic dispatch.
Still have questions? Talk to the PreDispatch team →